Electric Wheelchairs 101 Return Policies
Return Policies
Products received damaged and/or defective should be refused at delivery. If the product arrives and appears damaged, you should NOT sign for the delivery. After delivery has been completed, you product is covered under the manufacturer's warranty. Please refer to the manufacturer's warranty to determine if your product will be replaced or repared under the terms provided.
If your product is NOT damaged and you still wish to return the item(s), YOUR RETURN WILL NOT BE ACCEPTED BEYOND 10 DAYS OF PROOF OF DELIVERY. If you wish to cancel your order before shipment, your order is subject to a 6% handling charge. If you wish to cancel your order(s) after shipment, your order(s) are subject to the same policy as Returns. Product returns within 10 days will be subject to freight charges and 15% stocking fee. Each product line is subject to additional fees and requirements which are listed below.
Bath Lifts,
We apologize, but due to hygiene reasons, we will not accept any Toilet seat Lifts, Bathtub Lifts, or Walkin Bathtubs.
Standard Vertical Platform Lifts
A standard vertical platform lift is a straight through access 52" or 28" lift. If the lift has not been removed from its orginal packaging, you may return the vertical platform lift within 10 days of the Proof of Delivery Date.
You will be responsible for all shipping charges, plus a 15% stocking fee, if you choose to return the vertical platform lift for any reason. Call our customer service number at 1(800)225-9309 to receive shipping instructions and a return authorization number. If the lift has not been shipped, you may cancel your order but it will will be subject to a 25% cancellation fee. If the lift has already been shipped, it will be treated as a return and is subject to stocking fees and shipping charges.
Non-Standard Vertical Platform Lifts
Non-Standard Vertical Platform Lifts are defined as any vertical platform lift that does not fall into the category of "Standard Vertical Platform Lifts", which are defined above. You may not cancel your Non-Standard Vertical Platform Lift order after the order has been placed for any reason. If for any reason, within 12 days of delivery, the vertical platform lift is not picked up from the terminal of destination, the Non-Standard Vertical Platform Lift will be shipped back to our warehouse. If the lift is delivered back to our warehouse, it will be auctioned off.
Custom Lift Chairs
Custom lift chairs (upgrades of any type) may not be returned or cancelled once the item is in production.
Leather Lift Chairs
Our leather lift chairs are considered custom chairs.
Cancellation fee for leather chairs is $200.00
Lift Chairs with unique return policies
Due to factory production times the 502 BARIATRIC CANNOT BE RETURNED and if cancelled during production there will be a 25% restock fee applied
Due to factory production times the ENTIRE 505 MAXI COMFORT SERIES CANNOT BE RETURNED (if any options are added) and cannot be cancelled during production without a 25% restock fee.
Curved Stair Lifts: Curved stair lifts are custom made products. The track is custom made to the curves of your stairs. As this is a custom made product, curved to your specifications, it is non-returnable. Once the track has been made, your order becomes non-refundable.
There are no returns on curved stair lifts, no exceptions.
- Cancellation Prior to Shipment:
- AmeriGlide has a substantial investment in resources and labor and as such we have a 25% cancellation fee for any order cancelled after the measurement survey but prior to submission for production.
- Refused Shipment Policy: There are no returns on curved stair lifts, no exceptions.
Straight Stair Lifts: Straight stair lifts are semi-custom made products. The track can often be reused; however there are several hours of labor expense involved in the preparation of a lift for the application. In addition, shipping of a stair lift is expensive.
AmeriGlide straight stair lifts may be returned within 5 business days of receipt for full refund less the following:
- Restocking Fee: All returned stair lifts shall incur a 15% restocking fee calculated from the gross selling price to cover the cost of handling and initial preparation of the unit.
- Initial Freight Charges: All returned stair lifts will be charged the outbound freight expense incurred by the company to ship the unit, which is $199.
- Return Shipping: Return shipping is the obligation of the customer.
- Cancellation Prior to Shipment: If your track has not been cut, you can cancel for a fee of $250.00 (per unit canceled).
- Refused Shipment Policy: If a stair lift is refused by the customer at the delivery address, the customer will be responsible for a minimum $700.00 fee to cover prep, handling, track, and freight charges.
Please contact Customer Service at 800-922-3659 to obtain an Return Authorization form prior to shipping the unit back. The Return Authorization will provide exact instructions on the return process.
Wheelchair & Scooter Lifts For Vehicles
Upon delivery of your vehicle wheelchair lift, thoroughly inspect the item for any damage or defects. If you find any damage or defects to the item, decline the shipment and do NOT sign the delivery receipt. After signing for the delivery, you accept that the item you ordered is in good condition. After accepting delivery, you will be unable to return the item.
Following acceptance of the delivery, the manufacturer's warranty then applies. You will need to contact the manufacturer if you find any malfunctions or needed repairs. If the wheelchair lift is damaged during installation, the manufacturer will refuse to repair or replace any item, if the installation was done by a non-qualified installer.
Wheelchairs
When your new chair arrives you have 10 days to inspect it for any defects or damage. If there are any defects or damage to your new chair we will repair it at no cost to you in your home, or replace it with a new chair for no additional charge, at the factory's option. If the correct chair is delivered and there are no defects in materials or workmanship but you just don't like it for any reason, you have 10 days following delivery to return it or exchange it for a different model.. Simply call our customer service number at 1-800-225-9309 toll free, let us know you want to return the chair, and we will issue a return authorization number. You will be responsible for re-packaging the chair for return shipment. Once the chair is ready for shipment we will have it picked up and returned. Once the chair is received at our facility in good condition, we will refund your purchase price of the chair after deducting a 15% restocking fee and $150.00 freight charges.
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